Refund policy

RETURN AND REFUND POLICY

F&C Workshop operates under the brand name F&C Gift store. We want you to be happy with your purchase from F&C Gift store. Please review the following conditions before requesting a return.

RETURNS FOR NON-PERSONALIZED PRODUCTS

We accept return requests for eligible non-personalized products within 14 calendar days of delivery.

To qualify for a return, the product must be:

• Unused and in its original condition
• Returned with its original packaging, where applicable
• Free from damage, wear, alteration, or signs of use

Before returning anything, contact us at fncgiftstore@gmail.com or through our Contact page. Please include your order number and the reason for the return. We will provide return instructions and the correct return address. Items sent back without contacting us first may not be accepted.

PERSONALIZED AND CUSTOM-MADE PRODUCTS

Personalized, engraved, custom-designed, made-to-order, and specially produced products are final sale and cannot be returned or exchanged because they are created specifically for the customer.

However, if a personalized or custom-made product arrives damaged, has a manufacturing defect, or does not match the approved order details, please contact us within 7 calendar days of delivery. Include your order number and clear photographs showing the problem. We will review the issue and, when appropriate, arrange a repair, replacement, or refund.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

When the problem is confirmed, F&C Giftstore will cover the reasonable return-shipping cost and provide an appropriate repair, replacement, or refund.

RETURN SHIPPING COSTS

For approved returns made because the customer changed their mind or ordered the wrong item, the customer is responsible for the return-shipping cost.

F&C Giftstore covers return shipping when we sent the wrong product or when the product has a confirmed manufacturing defect or shipping damage.

Original shipping charges are non-refundable unless the return is caused by an error by F&C Giftstore or a confirmed defect. We do not charge a restocking fee.

NON-RETURNABLE PRODUCTS

The following products cannot be returned:

• Personalized, engraved, custom-made, or made-to-order products, except when damaged, defective, or incorrect
• Gift cards
• Digital products or downloadable files
• Food, drinks, or other perishable products
• Products damaged through misuse, improper handling, or normal wear
• Clearance or final-sale products

REFUNDS

We will notify you after receiving and inspecting your approved return. If the return is accepted, the refund will be issued to the original payment method within 3–7 business days.

Your bank or credit-card provider may require additional time to post the refund to your account.

EXCHANGES

For eligible non-personalized products, contact us within 14 calendar days of delivery to request an exchange. Customers are responsible for return shipping and any shipping charge for the replacement unless the original product was damaged, defective, or incorrect.

CONTACT F&C GIFT STORE

Business name: F&C Workshop
Brand name: F&C Gift store
Email: fncgiftstore@gmail.com
Phone: 709-427-7608
Location: Clarenville, Newfoundland and Labrador, Canada